01
Digital Nature of Products
- All purchases — including subscriptions and Lulu credit packs — are digital goods delivered immediately to the user's account, and are consumed through use within the platform.
02
Subscriptions
- Subscriptions are billed on a recurring monthly basis. Users may cancel at any time through their account settings; cancellation stops all future billing. Cancellation does not refund the current billing period, but the user retains full access until the end of the paid period.
03
Virtual Credits (Lulu)
- Lulu credits are non-refundable once purchased, as they are delivered instantly and may be used immediately. Unused Lulu remains in the user's account and does not expire.
04
Refund Eligibility
- Refunds may be considered on a case-by-case basis within 14 days of purchase in the following cases:
- - A technical error resulted in failed delivery of purchased credits or subscription benefits
- - A duplicate charge occurred
- - An unauthorized transaction is reported and verified
05
How to Request a Refund
- Users may contact our support team at info@hayati.ai with their User ID, registered email, and transaction details. Verified eligible refunds are processed within 5–10 business days to the original payment method.
06
Contact
- For any billing questions or refund requests, please contact us at info@hayati.ai.