Hayati AI

Refund and Return Policy

Last updated: 14 August 2026

Hayati AI provides digital subscription services and virtual in-app credits ("Lulu"). As all products are digital and delivered instantly upon purchase, the following policy applies.

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A single directory for platform policies, safety notices, and billing terms.

Privacy PolicyHow we collect, use, protect, and retain personal information.Data and cookiesTerms and ConditionsThe rules, responsibilities, and platform boundaries for using Hayati AI.Use of serviceRefund and Return PolicyHow digital subscriptions, Lulu credits, and eligible refunds are handled.BillingUser Registration PolicyEligibility, 18+ access controls, account creation, and termination rules.Account accessContent Monitoring PolicyHow content moderation, prohibited content, and platform enforcement work.Safety controlsReport PolicyHow users and third parties can report inappropriate or illegal content.Reports and review
01

Digital Nature of Products

  • All purchases, including subscriptions and Lulu credit packs, are digital goods delivered immediately to the user's account, and are consumed through use within the platform.
02

Subscriptions

  • Subscriptions are billed on a recurring monthly basis. Users may cancel at any time through their account settings; cancellation stops all future billing. Cancellation does not refund the current billing period, but the user retains full access until the end of the paid period.
03

Virtual Credits (Lulu)

  • Lulu credits are non-refundable once purchased, as they are delivered instantly and may be used immediately. Unused Lulu remains in the user's account and does not expire. The account holder is solely responsible for all purchases made through their account, including those made by other individuals with access to the account or payment method.
04

Refund Eligibility

  • Refunds are only granted in the specific circumstances listed below, within 14 days of purchase:
  • - A technical error resulted in failed delivery of purchased credits or subscription benefits
  • - A duplicate charge occurred
  • - An unauthorized transaction is reported and verified through our fraud review process
  • Requests based on personal circumstances including but not limited to unfamiliarity with the platform, change of mind, or use of the account by another individual, do not qualify for a refund under this policy. The account holder is solely responsible for all activity and purchases made through their account.
05

How to Request a Refund

  • Users may contact our support team at info@hayati.ai with their User ID, registered email, and transaction details. Verified eligible refunds are processed within 5-10 business days to the original payment method. Actual arrival time may vary depending on the user's bank or payment provider.
06

Account and Age Responsibility

  • Hayati AI is intended for users aged 18 and above. The account holder is responsible for ensuring that only authorized, age-verified individuals access their account and payment methods.
07

Contact

  • For any billing questions or refund requests, please contact us at info@hayati.ai.

18+ Adult-only content. By using Hayati AI you confirm you are at least 18 years old.